Complaints Procedure

We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service. However, if our clients would like to discuss how the service to them could be improved, the level of their bill, or should there be any aspect of our service with which they are not satisfied, we ask them to please contact the person in our firm responsible for complaints handling: Pam Halladay Legal Support Manager on 0116 2999199 or by post to DWS Legal, 14 Friar Lane, Leicester, LE1 5RA or email to pam.halladay@d-w-s.co.uk